Welcome to lillybou.com! These Terms and Conditions (“Terms”) apply to your use of our website and to the purchase of products from LillyBou
1. General Information
This website is operated by:
LillyBou
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms.
2. Orders
When you place an order on lillybou.com, a legally binding contract is formed once you receive an order confirmation email. We reserve the right to refuse or cancel any order for any reason, including suspected fraud.
3. Prices & Payment
- All product prices are listed in EUR and include VAT where applicable.
- Accepted payment methods: Visa, Mastercard, PayPal.
- Full payment is required at the time of placing your order.
4. Shipping & Delivery
- Orders are currently shipped only within the EU, from our facility in France.
- Standard delivery time is between 3–7 business days.
- Shipping rates and estimated delivery times are shown at checkout.
5. Right of Withdrawal (Returns)
If you are an EU customer, you have the right to cancel your order within 14 days of receiving your items—no reason required.
To request a return, please contact us at hello@lillybou.com.
We will provide you with the return address and instructions.
Important: Do not send returns to our company registration address.
6. Refunds
- Refunds are processed within 14 days of receiving your returned product in original, unused condition.
- The refund will be issued to your original payment method.
7. Product Information
We make every effort to display product images and descriptions as accurately as possible. However, slight variation in color, size, or appearance may occur due to screen settings or natural materials.
8. Liability
LillyBou is not liable for indirect or consequential damages.
Our total liability is limited to the value of the goods you purchased.
9. Privacy
We care about your data. Please refer to our Privacy Policy for information on how we collect and use your personal information in accordance with the GDPR.
10. Governing Law
These Terms are governed by Dutch law. Any disputes will be subject to the exclusive jurisdiction of the courts in France.
11. Customer Support
If you have any questions, feedback, or complaints, please contact us at:
📧 hello@lillybou.com
By using nirvan8.com and completing a purchase, you agree to these Terms and Conditions.